In February 2012, FRLA is undertook a survey of the UK’s natural heritage visitor centres. Often run by not-for-profit organisations, the visitor centre building represents the largest single investment these organisations will make. However, despite the scale of investment and the importance of the design of these buildings to the successful running of the organisation, little work has been done to assess how well existing visitor centre buildings function. This survey aims to address this. Once complete, the results will be shared with the visitor centre community and will hopefully aid decision making during the design of future visitor centres.